How long will my appointment be?

Initial physiotherapy consultations are up to 60 minutes duration. Follow up consultations are up to 40 minutes.

Reformer sessions are 40 minutes duration with the physiotherapist or one hour depending on your needs. Please advise reception staff when booking of the time of booking.

Can I use my private health fund?

Yes, you can use your private health fund. Health funds vary in their coverage of physiotherapy and pilates in their ancillary or extras cover. It is best to check with your health fund regarding your rebate amounts.

We have HICAPS which allows you to claim your rebates on the spot so you will only need to pay “the gap”.

Is physiotherapy covered by Medicare?

Generally, private physiotherapy is not covered through Medicare. However, some patients suffering from chronic conditions may be eligible for a Medicare rebate through the Chronic Disease Management (CDM) Program. This has also been known as the Enhanced Primary Care (EPC) Program.

The Medicare rebate is available for a maximum of 5 allied health approved services in a calendar year. The current rebate provided by Medicare is $58.30. Your GP will determine your eligibility and create both a GP Management Plan and Team Care Plan. Please inform our receptionist when making a booking on the phone that you have a CDM Plan and bring along all necessary forms.

Do I need a Doctor’s referral for physiotherapy?

Referral from a GP is not required in the majority of cases. A referral is required if you are claiming through one of the following:

• Medicare claims (EPC or CDM Program)

• Department of Veterans Affairs (DVA)

• WorkerCover or Worker’s Compensation Claims

• Motor Vehicle Third Party Claims (CTP)

What do I wear to my physiotherapy consultation?

It is recommended that you wear comfortable clothing that allows ease of assessment and exposure of the site of injury. Spare shorts and draping are available if required. Please inform the physiotherapist if you require these.

What information do I need to bring to my physiotherapy consultation?

• If your doctor has referred you to physiotherapy, please remember to bring your referral letter

• Any documents you may have such as insurance claims documents for your Workcover case, EPC or CDM Program

• Referral to your initial consultation

• Any scans and results such as X-rays, CT scans, MRIs that you may have had. If you have not had any scans, but think you may need one, this can be discussed at the time of your consultation

• Private health fund card to enable immediate rebate through HICAPs

• DVA white or gold card and D904 Referral if you are coming as a DVA patient

• A positive attitude!

Are there specialist physiotherapists for specific conditions?

All physiotherapists at Carlingford Active Health have Masters qualifications and are qualified to treat any presenting condition. There may be occasions for very specific conditions where you will be referred to a specialist physiotherapist or another specialist e.g. Sports Physician, surgeon for an opinion or treatment.

Do you do home visits?

Carlingford Active Health can provide home physiotherapy services in certain circumstances. Physiotherapists are able to visit your home if it is within a close proximity on certain hours of the day (usually during the middle of the day). Physiotherapy treatment sessions are the same length of time and we are able to bring equipment with us. Home visits do, however, have a higher charge due to the travel required. Ask our friendly receptionists any further questions when you are booking your home visit appointment.

Is there a discount for concession or senior cards?

Carlingford Active Health offers discounts to full pension card holders (please present card when asked). We also offer many other discounts to associates or members of local sporting clubs, gyms, etc.

Do you provide treatment for motor vehicle (CTP) and WorkCover claims?

Yes, we provide treatment for both CTP and WorkCover claims. You will need to provide a Doctor’s referral, Case Manager and Claim Number upon your initial appointment. Your physiotherapist will regularly keep in contact with all parties in order to provide you with the best treatment outcomes.

What information do I need to bring for CTP or WorkCover?

You will need to bring with you:

• GP referral letter

• Claim number

• Insurance company details

• Case manager name, contact number, fax number and email address

• Any scans, investigations and results

How many people are in a Functional Stability (Pilates) Class?

We have a number of different class structures. You can choose any one of these following options:

• One-on-one / Private Mat or Reformer session

• Semi-private / 6 people per class

• Group / 12 people per class